We’ve answered the most frequently asked questions here. If you have any additional questions or need further clarification, please feel free to contact us here.
1. What services does NeuroHorizon provide?
NeuroHorizon provides psychiatric diagnostic evaluations, medication management, clinical consultation, and mental-health telepsychiatry services to eligible patients located in Illinois.
2. Do you accept health insurance?
Yes. Insurance eligibility is verified through Headway, which also manages claims processing and billing.
3. What technology platform is used for telehealth?
Services are delivered through the secure MyIO platform integrated with EHR, both of which comply with HIPAA and applicable Illinois privacy statutes.
4. Should I be physically located in Illinois to receive care?
Yes, Illinois law requires patients to be physically present within the state during the provision of telehealth services.
5. Are controlled substances prescribed?
Controlled substances may be prescribed when clinically indicated and at the sole professional discretion of the licensed clinician. All prescribing activities are conducted in strict compliance with the Illinois Prescription Monitoring Program (IL-PMP), the Illinois Controlled Substances Act, and applicable federal laws and regulations, including the Controlled Substances Act and DEA requirements.
Prior to initiating any controlled-substance therapy, the patient must provide a verified negative toxicology screening, which must test for—at minimum—alcohol, tetrahydrocannabinol (THC), barbiturates, cocaine, amphetamines, benzodiazepines, opiates/opioids, and any other substances deemed clinically relevant by the prescriber. Additional or random toxicology screenings may be required at any time as a condition of ongoing controlled-substance prescribing.
Failure to comply, refusal to test, or the presence of unauthorized substances may result in the withholding, modification, or discontinuation of controlled-substance treatment, and may further result in termination of the provider-patient relationship.
6. Does NeuroHorizon provide emergency services?
No. NeuroHorizon does not provide emergency or crisis-intervention services. Patients experiencing an emergency must contact 911 or their local emergency services.
7. What is the cancellation policy?
At least twenty-four (24) hours’ notice is required to cancel appointments. Fees may apply for missed or late-canceled visits.
8. How can I access my medical records?
Record requests may be submitted via the MyIO app or by contacting NeuroHorizon directly.
9. How can I communicate with my provider?
Secure messaging is available through the MyIO platform for non-emergency communication.
10. What age groups do you treat?
NeuroHorizon primarily treats adults (18+). Adolescent patients may be accepted based on provider discretion and clinical appropriateness.