Terms & Conditions

Last Updated: 11/14/25

NeuroHorizon reserves the right to modify these Terms & Conditions at any time without prior notice.

1. Purpose and Scope

These Terms & Conditions (“Terms”) govern the use of telepsychiatric and related clinical services provided by NeuroHorizon Professional Corporation (“NeuroHorizon,” “we,” “our,” or “us”), an Illinois-based psychiatric practice. By accessing or utilizing our website, electronic systems, patient portals, mobile applications, or telehealth services (collectively, the “Services”), you acknowledge, understand, and agree to be legally bound by these Terms.

These Terms are established in accordance with applicable federal and state laws, including but not limited to the Illinois Nurse Practice Act, Illinois Telehealth Act, Illinois Mental Health and Developmental Disabilities Confidentiality Act (MHDDCA), the Illinois Personal Information Protection Act, and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

2. Eligibility and Geographic Limitations

You represent and warrant that:

  • You are at least eighteen (18) years of age or are accompanied by a parent or legal guardian where required by law;
  • You are physically located within the State of Illinois at the time services are rendered;
  • You will provide truthful and accurate information during registration and subsequent clinical interactions.

3. Nature of Telehealth Services

Telepsychiatric treatment involves the delivery of clinical services using electronic communication technologies. By engaging in telehealth, you acknowledge and consent to the following:

  • Telehealth carries risks, including technological failures or interruptions;
  • You may be required to verify your identity and physical location before treatment;
  • Your provider may, at their sole discretion, determine that telehealth is not clinically appropriate and may recommend in-person care.

4. No Emergency or Crisis Services

NeuroHorizon does not provide emergency psychiatric services. If you are experiencing a medical or psychiatric emergency, including thoughts of self-harm or harm to others, you must contact 911 / 988 and/or proceed to the nearest emergency department.

What is 988?

When you call or text 988, you connect with a real person who is there to provide compassionate, confidential, one-on-one support. Whether you’re dealing with emotional distress, substance use issues, or even thoughts of suicide, Certified Crisis Workers are ready to guide you to the resources you need — 24 hours a day, seven days a week.
If you are in crisis, please call or text 988, or go to 988lifeline.org/chat.

5. Appointments, Cancellations, and Fees

  • Appointments may be canceled without charge if notice is provided at least twenty-four (24) hours in advance.
  • Failure to attend an appointment or failure to cancel in a timely manner may result in a no-show or late-cancellation fee.
  • Repeated missed appointments may result in termination of services.

6. Insurance, Billing, and Financial Responsibility

Insurance verification and claims processing are conducted through Headway, a HIPAA-compliant billing partner.

  • You are financially responsible for all co-payments, deductibles, coinsurance, and services not covered by your insurance.
  • Rates for self-pay services will be disclosed upon request and prior to the rendering of care.

7. Prescription and Medication Management Policies

Controlled substances may be prescribed when clinically indicated and at the sole professional discretion of the licensed clinician. All prescribing activities shall be conducted in strict compliance with the Illinois Prescription Monitoring Program (IL-PMP), the Illinois Controlled Substances Act, and applicable federal laws and regulations, including the Controlled Substances Act and DEA requirements.

Prior to the initiation of any controlled-substance therapy, the patient shall be required to provide a verified negative toxicology screening, which must test for—at minimum—alcohol, tetrahydrocannabinol (THC), barbiturates, cocaine, amphetamines, benzodiazepines, opiates/opioids, and any other substances deemed clinically relevant by the prescriber. Additional or random toxicology screenings may be required at any time as a condition of ongoing controlled-substance prescribing.

Failure to comply, refusal to test, or the presence of unauthorized substances may result in the withholding, modification, or discontinuation of controlled-substance treatment, and may further result in termination of the provider-patient relationship.

Medication Refill Request Policy

NeuroHorizon maintains a structured and legally compliant medication refill policy to ensure patient safety and continuity of care. The following conditions apply:

  • Appointment Compliance: Refills are provided only to patients who remain active in treatment and attend scheduled appointments. Missed or overdue appointments may result in denial or limitation of refills.
  • Advance Notice Requirement: Refill requests must be submitted at least 72 business hours (3 business days) prior to the date the refill is needed. Same-day or after-hours refill requests cannot be guaranteed.
  • Appropriate Clinical Monitoring: Refills may require follow-up appointments, laboratory testing, urine drug screening, or clinical reassessment at the discretion of the provider.
  • Controlled Substances: Refills for controlled substances are not provided early, automatically, or without appropriate monitoring. Lost, stolen, or destroyed prescriptions will generally not be replaced.
  • Approved Communication Method: Refill requests must be submitted exclusively through the MYIO secure patient portal. Requests made by voicemail, text, or email will not be processed.
  • Pharmacy Errors: If a pharmacy reports an issue, the patient must notify NeuroHorizon through the patient portal. Resolution may require additional processing time.
  • Out-of-State Refills: Refills cannot be issued when the patient is physically located outside the State of Illinois due to licensing and regulatory restrictions.
  • Clinical Judgment: NeuroHorizon reserves the right to deny or modify any refill request based on safety, clinical appropriateness, or regulatory compliance.

8. Patient Obligations

You agree to:

  • Provide accurate and complete medical and personal information;
  • Participate in sessions from a secure and private environment;
  • Refrain from recording audio or video of any session without explicit written authorization;
  • Follow treatment recommendations unless otherwise discussed with your provider.

9. Intellectual Property Rights

All proprietary content, trademarks, service marks, graphics, and website materials are the exclusive property of NeuroHorizon and may not be reproduced, distributed, or transmitted without prior written consent.

10. Termination of Services

NeuroHorizon reserves the right to suspend or terminate the provision of services for reasons including but not limited to:

  • Safety concerns or inappropriate conduct;
  • Repeated failure to adhere to scheduling policies;
  • Nonpayment of fees;
  • Clinical or ethical considerations.

11. Modifications to Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted with a revised effective date and shall be binding upon publication.

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